All the products on the web: muscle-beast.com are sold ONLY for laboratory and research purposes. They are not intended for direct consumption.The manufacturer dissociates itself from responsibility for the consequences caused by incorrect dosage, use during any impaired state of health, in combination with alcohol, drugs or narcotic substances. Only over 18 years old
GENERAL PROVISIONS
These General Terms and Conditions (hereinafter referred to as “GTC”) regulate the rights and obligations of participants in the purchase contract concluded remotely via the internet portal https://muscle-beast.com and its other language versions (English, Hungarian, German, Slovak, Czech) between the seller USA NUTRITION GROUP LLC, Northwest Registered Agent LLC, 90 State Street, Suite 700, Office 40, Albany, NY, 12207, Company number: 211102000046 (hereinafter referred to as “seller”) and the buyer (hereinafter referred to as “buyer”).
The seller is responsible for providing services, delivering goods to the end customer, ensuring transport, communication with customers, advising on purchased products, and handling complaints related to orders.
Muscle-beast.com serves solely for communication purposes—via email, telephone, or through social networks. It does not sell any goods or services directly to the end customer.
The rights and obligations of the participants of the purchase contract are governed by the legal regulation of the purchase contract according to § 588 et seq. in conjunction with § 612 et seq. of Act No. 40/1964 Coll., Civil Code (hereinafter referred to as “CC”).
By the purchase contract, i.e., by confirming the order, the buyer agrees to the GTC and undertakes to abide by them. Deviations from these GTC are possible only based on a written agreement between the seller and the buyer.
In the event that the seller and the buyer conclude a written purchase contract, in which they agree on conditions deviating from the GTC, the provisions of such purchase contract shall take precedence over the GTC.
DEFINITION OF BASIC TERMS
“Buyer” is a natural or legal person who has ordered and paid for goods through the online store www.muscle-beast.com (hereinafter referred to as “buyer”).
“Recipient” is a natural or legal person to whom the ordered goods are to be delivered (hereinafter referred to as “recipient”).
“Goods” are the products ordered through the online store www.muscle-beast.com (hereinafter referred to as “goods”).
RIGHTS AND OBLIGATIONS OF THE SELLER
The seller is obliged to:
- deliver the goods to the recipient in the agreed quantity and quality,
- enable the recipient to acquire ownership rights to the goods.
The seller has the right to proper payment of the purchase price from the buyer for the delivered goods.
RIGHTS AND OBLIGATIONS OF THE BUYER
The buyer is obliged to:
- pay the seller the purchase price upon ordering the goods,
- not damage the good name and reputation of the seller,
- fully and accurately state all required data in the order.
The buyer has the right to the delivery of goods to the recipient specified in the order, in the quantity, quality, time, and place determined by the buyer.
ORDER – CONCLUSION OF THE CONTRACT
The buyer has the option to select goods in the online store www.muscle-beast.com for delivery to the recipient.
The contractual relationship between the seller and the buyer, which is considered a distance contract in accordance with Act No. 102/2014 Coll., as amended, arises upon confirmation by the seller (by email) to the buyer. The seller is obliged to confirm the establishment of the contractual relationship to the buyer no later than within 24 hours from the receipt of the order. All further information regarding the order will be sent to the buyer at the specified email address.
The buyer is obliged to truthfully and accurately fill in all data in the order, otherwise, they are responsible for non-delivery of goods or any damage that arises to the seller as a result of incorrect and incomplete data provided.
The buyer will receive a confirmation email about the placed order.
CANCELLATION OF ORDER AND WITHDRAWAL FROM THE CONTRACT
The order can be canceled free of charge until its confirmation by sending an email to the seller (info@muscle-beast.com).
The seller has the right to cancel the order and withdraw from the contract if due to the unavailability of goods, despite all reasonable efforts, the seller is unable to deliver the goods to the buyer within the required timeframe or at the price stated in the online store www.muscle-beast.com.
In the case of already paid purchase price, or its part, the financial means will be returned to the buyer on their specified account within 14 days from the valid cancellation of the order.
The consumer has the right to withdraw from the contract without stating a reason within 14 days from the day of receipt of the goods. After this period, this right expires (in accordance with § 12 of the Act on Consumer Protection in Distance Selling (Act No. 122/2013 Coll.). Within this period, after receiving the goods, the consumer has the right to unpack and test the goods in a similar manner as is usual when purchasing in a traditional “brick and mortar” store, to the extent necessary to ascertain the nature, characteristics, and functioning of the goods. The consumer is responsible for any diminution in the value of the goods. Testing does not mean starting to use the goods and then returning them to the seller after a few days.
Since the contract is cancelled from the beginning in case of withdrawal, the contractual parties will return or replace all mutually accepted performances. When returning goods with diminished value due to handling them differently than necessary to ascertain
their nature, characteristics, and functionality, only a proportional part of the purchase price corresponding to the value of the returned goods will be refunded to the consumer.
If the consumer withdraws from the contract, it is necessary to send the completed withdrawal form via email to info@muscle-beast.com or by mail.
If the consumer withdraws from the contract, they must deliver the goods at their own expense in a secure manner (Packeta, courier, personally…) to the address that will be communicated to them in writing or electronically within 14 days from the date of withdrawal. We strongly recommend insuring the goods.
The goods must be sent back together with all documents related to the subject goods, which the buyer received upon their purchase, delivery, and receipt.
In case of breach of packaging in nutritional supplements, it is not possible to return the goods for hygienic reasons.
DELIVERY CONDITIONS
The buyer has the following delivery options:
- courier company
Stock goods are usually dispatched within 48 hours from the receipt of the order.
If the goods listed in the order are not in stock, the buyer will be informed.
The buyer is obliged to accept the goods from the carrier. We recommend checking the integrity of the package, the number of parcels, and in case of discrepancies, immediately contact the seller.
The invoice, tax document will be inserted in the package.
PRICES AND PAYMENT CONDITIONS
The operator reserves the right to change the price of goods. Prices listed in the e-shop may differ, and the buyer has no right to subsequently demand a different price than the price agreed in advance.
All prices for goods and all fees in the e-shop are stated including VAT.
The buyer is obliged to pay the price for the goods. The order of goods and its subsequent purchase is carried out through the e-shop, in the steps, methods, and sequence set out therein.
The buyer can make payment for the ordered goods by one of the following methods, through:
- Cash payment – cash on delivery – charged 3€
The amount of postage according to the value of the order is as follows:
- Purchase up to 150 € – postage 3.00 €
- Purchase over 150 € – no postage charge
WARRANTY
The operator provides a warranty on goods for a period of 24 months unless otherwise stated for a specific product. The warranty period begins on the day the goods are received by the buyer. The buyer is obliged to familiarize themselves with the instructions and warranty conditions before the first use of the goods.
The buyer has the right to claim the warranty with the Operator only in case of goods showing defects caused by the manufacturer, it is not after the warranty period, the warranty applies to it, and it was purchased from the operator. In other cases, the seller will not be able to repair the damaged goods under the warranty, and if the buyer requests its repair after being notified of this fact, they will be obliged to reimburse the operator for the costs associated with carrying out the service intervention and repairing such goods. The warranty does not cover mechanical damage to the goods by the buyer, use of the goods in non-compliant, i.e., unsuitable conditions, unprofessional handling, neglect of care for the goods, unprofessional assembly, incorrect handling and use of goods, incorrect treatment of goods, unprofessional installation. All legally claimed repairs are free of charge during the warranty period. The entitlement to free warranty repair also expires in case of unprofessional intervention into the product during the warranty period by a person other than an authorized person. The operator also reserves the right not to refund money for such goods and the right not to exchange it for another product.
The warranty also does not cover damage caused by a natural event, natural disaster, violent damage, weather conditions, or operation in extreme and unusual conditions.
If it is necessary to repair or replace the goods, the buyer is obliged to send the goods exclusively through the Packeta, or by courier to the address that will be communicated to them in writing or electronically. The goods must be well packed, with all the necessities, so that no possible damage occurs.
PRINCIPLES OF PERSONAL DATA PROCESSING
The operator of the online store is responsible for processing personal data according to the regulation of the European Parliament and the Council (EU) 2016/679, from April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (hereinafter referred to as GDPR)
More information about the principles of personal data processing can be found at this link.
COOKIES FILES
These websites use cookies to remember user settings, for better customization of ads to the interests of visitors, and for the necessary functionality of websites.
More information about cookies can be found at this link.
LIABILITY
The condition for the validity of the purchase contract is the completion of all mandatory data in the order form.
The seller is not responsible for non-delivery of the shipment or for its delay in case the non-delivery was caused by deficiencies on the part of the buyer, for example, incorrectly stated address by the buyer for the delivery of goods, incorrectly stated telephone contact for the buyer, or incorrectly stated any other information, which turned out to be untrue and as a result of which proper delivery of goods could not occur.
The seller is not responsible for non-delivery of goods if the goods were refused to be accepted by the person to whom they were to be delivered according to the data in the buyer’s order.
The seller is not responsible for non-delivery of goods if the person to whom the goods were to be delivered was not available.
By concluding the purchase contract, the buyer declares that they meet the age condition of 18 years.
If the ordered goods cannot be delivered by the seller for reasons on the seller’s side, the purchase price paid by the buyer will be returned to the buyer’s bank account.
The seller is not responsible for late delivery, damage to goods caused by the courier service.
ALTERNATIVE DISPUTE RESOLUTION
Based on the amended Act No. 102/2014 and Act No. 391/2015 on alternative resolution of consumer disputes, the consumer has the right to an alternative (extrajudicial) way of resolving disputes.
The proposal can be submitted in the manner determined according to §12 of Act 391/2015 Coll. For submitting the proposal, a form can be used, a template of which is also available on the website of the relevant ministry and each entity of alternative dispute resolution.
List of entities of alternative dispute resolution: https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznam-subjektov-alternativneho-riesenia-spotrebitelskych-sporov-1. The consumer has the right to choose which of these entities of alternative dispute resolution to turn to.
The address for submitting applications in electronic form to the Slovak Trade Inspection is ars@soi.sk
An entity of alternative dispute resolution may reject the consumer’s proposal, for example: – if the quantifiable value of the dispute does not exceed the sum of 20 euros; – if, in view of all circumstances, it is obvious that alternative dispute resolution would be possible only with the exertion of disproportionate effort, and similarly.
The consumer may also file a complaint through the RSO alternative dispute resolution platform, which is available online at: http://ec.europa.eu/consumers/odr. A complaint here can be filed by a consumer living in the EU against a trader based in the EU.
The costs associated with alternative dispute resolution are borne by each of the disputing parties separately without the possibility of their compensation.
FINAL PROVISIONS
The seller reserves the right to change these General Terms and Conditions and the obligation of written notification of the change in these General Terms and Conditions is fulfilled by placing it on the website of the seller’s electronic store www.muscle-beast.com.
These General Terms and Conditions become effective towards the buyer by filling out the order and confirmed consent.
The buyer declares that they have read these General Terms and Conditions and agree with them in full.
The seller and the buyer have agreed that they fully recognize the electronic form of communication, especially through electronic mail and the internet network as valid and binding for both contractual parties.
These General Terms and Conditions are valid and effective from 01.12.2023.